1. Objective of Consent Withdrawal Policy

• The policy lays out processes to handle customer's consent withdrawal & data deletion requests.
• The policy also details the channels for raising withdrawal requests, maintaining logs of requests, tracking it until its resolution and periodical review for process improvements.

2. Procedure for Consent Withdrawal

• The complaints shall be raised by filling out the form provided on the company's website.
• In case of any issues with the form, an email can be dropped on support@twodotseven.com
• Once the withdrawal request is received (by way of completed form), a log is created & a confirmation email is sent to the customer on the registered email address linked to their PAN informing that the withdrawal request has been registered.
• The customer shall re-confirm withdrawal confirmation through the registered email address submitted at the time of providing consent.
• Once the above confirmation is received, the entire credit information shall be deleted. Post processing the deletion, the same is intimated to the client.
• Necessary logs shall be maintained permanently of both consent capture and withdrawal, verifiable from time to time.

3. Escalation Matrix

Below is the Escalation Matrix for customer complaints not acknowledged or actioned.

4. Adoption and Review

• The Consent Withdrawal Policy shall be adopted immediately on becoming a partner member of TU CIBIL.
• The Policy shall be reviewed annually and updated based on complaints and customer feedback.